Shipping and delivery

1. Shipping Costs

Shipping costs vary depending on the destination country, region, and the weight of the order. During the checkout process, once the delivery address has been entered, the corresponding shipping cost will be calculated and displayed.

Shipping will be free in the following cases (Spain – mainland only):

Orders in the coffee category: free shipping on purchases over €30.
Orders in other categories: free shipping on purchases over €75.

Exception: Purchases of heavy machinery They are subject to custom shipping costs due to their weight and dimensions.

2. Order Processing and Shipping

With the aim of guaranteeing maximum product freshness, the coffee in the orders is roasts and sends daily .

Confirmed orders before 9:00 am They will be prepared and sent the same day.
Orders placed after 9:00 am They will be processed and sent the next business day.

Hola Coffee prioritizes product freshness and quality over immediate delivery. For this reason, during periods of high demand, order preparation may be delayed. an additional working day .

Once the order has been shipped, the customer will receive a email with tracking information , allowing you to check the delivery status at any time.

3. Delivery times

Domestic shipments (Iberian Peninsula): 24 to 48 business hours from the order's dispatch.
International shipping: 48 to 96 business hours, depending on the destination.

Hola Coffee is committed to processing shipments as quickly as possible; however, is not responsible for delivery delays caused by:

High demands in peak seasons .
Circumstances beyond our control , such as adverse weather conditions, strikes, logistical problems of the courier company or other incidents beyond our control.

In case of delay, the customer is advised to track their order via the provided tracking link and contact the shipping company for further information.

4. Customs and additional costs on international shipments

International shipping rates do not include possible tariffs, taxes or other customs charges that may apply in the destination country.

These costs will be managed by the transport company and must be paid by the customer.
Customs policies in each country may affect the estimated delivery time, so Hola Coffee is not responsible for any delays resulting from these processes .

5. Failed deliveries and customer responsibility

Hola Coffee will not assume any responsibility or issue refunds in the following cases:

Customer absence at the time of delivery.
Incorrect or incomplete address.
Unable to make contact by the courier company.
Package returned due to lack of response from recipient.

If the order is returned to our facilities for any of these reasons, the customer may request a new shipment by paying the corresponding costs.

Returns .

1. Coffee

Since Hola Coffee is a fresh and perishable product, No returns or refunds will be accepted. once the delivery has been made, as its quality may have been affected.

A refund will only be issued if the error in the order was caused by Hola Coffee or the courier company. To process the claim, the customer must provide photographic evidence of the shipping label, the box, and the damaged or incorrect products received. If a product defect cannot be proven, no return will be processed.

2. Other products (accessories, merchandising, electronic products, etc.)

Returns can be requested within a maximum period of 30 calendar days from receipt of the order.
This period applies to all non-food products, except in cases covered by the 1-year guarantee for electronic products, where the claim period is extended exclusively in the event of failure or malfunction.

If you believe a product has a defect, flaw, or malfunction , we will ask you to provide a photograph or video clearly showing the problem before processing the return. This will allow us to assess the issue and offer you the best solution (replacement, repair, or refund).

If a return is necessary, the product must be sent in its original packaging and properly protected to prevent damage during transport and allow for a thorough inspection. If you do not have the original packaging, please contact us before shipping to arrange an alternative.

Once the product is received at our facilities, our technical team will evaluate the condition of the item and the origin of the fault.

If it is determined that the product is not defective or that the problem is due to improper use by the customer , no refund will be issued . In that case, the item will be returned to the customer, who will be responsible for the shipping costs .
If it is confirmed that the product has a factory fault or a defect not attributable to the customer , a full refund will be issued, using the same payment method used for the purchase .

In cases where the return is due to a customer decision (for example, change of mind, subjective dissatisfaction or other causes not attributable to Hola Coffee), the refund will be made exclusively in the form of a gift card , excluding shipping costs .

Under no circumstances will a refund be issued in cash or to the original payment method when the return decision comes from the customer.

Electronic products come with a 1-year warranty from the date of purchase. Any malfunction within that period will be reviewed according to the above conditions.