Shipping and delivery

Shipping.

Shipping costs vary depending on your location and the weight of your order. At the end of the purchase process, the amount will appear once you enter your address.

For national peninsular orders: free shipping for purchases over €30 in the coffee category.

Orders are picked up by courier companies on Tuesdays and Thursdays (working days) and will be shipped by 12:30 pm on those same days. Orders processed after that time on Tuesdays will be shipped the following Thursday, and those processed after 12:30 pm on Thursdays will be shipped the following Tuesday, with a new roast.

You will be informed with a tracking number about the status of your order so that you can locate it at any time.

The delivery time for peninsular orders is 24 to 48 working hours once they have been shipped. For international orders, the delivery time is 48 to 96 working hours.

The rates applied to international shipments do not cover possible customs charges or other taxes that may apply in each country, which will be processed by the courier companies and payment will be requested from the customer. Customs policies in the destination country may affect the original delivery time.

Returns.

Hola Coffee's coffee is a fresh and perishable product, so we can not do anything with the return of coffee as its quality will have diminished. We will only refund the purchase price if the error was caused by Hola Coffee or the delivery company. We can only process a return if you send us a photo of the shipping label and box as well as the wrong or defective products.

In the case of non-coffee products, if the customer is not satisfied with what they have received, we will arrange collection. Once it arrives at our facilities and we check its condition, we will proceed to make the return excluding shipping costs.

We will not make refunds if the items shipped are in good condition and the customer no longer wants them for a reason unrelated to Hola Coffee.

Hola Coffee is not responsible for delivery issues in the event of the customer's absence on the specified date or if the courier company cannot establish contact. In case of errors in the address specified by the customer, Hola Coffee will not be responsible for changes, modifications, or redirections.

For all orders made through PayPal, the maximum claim period will be 120 days from the date of purchase.